Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Store policies exist to ensure fairness for both customers and staff. This man encountered a customer who wanted to return a faulty phone. Their store policy was a 7-day exchange or refund. It had ...

Activists who are upset with Target’s decision to pull back on diversity, equity and inclusion (DEI) policies have begun a boycott of the national retailer. According to CNN, the 40-day effort is ...