So you screwed up. You hit "reply all" by mistake, you didn't check the facts, the dog ate your closing statement — call it what you will, something bad happened, and rightly or wrongly, the ...

Apologizing can be a powerful tool. Some, however, misuse it. Some have trouble apologizing at all. Those that have trouble are like “the Fonz”, who couldn’t mutter the word “sorry” in the early ...