Leadway Assurance is leveraging data and insights to improve customer service, the Managing Director, Leadway Assurance, Tunde Hassan- Odukale, has said. Hassan-Odukale in a statement said the ...
This blog focuses on Call Center Quality Assurance (QA) impacts on Customer Service Key Performance Indicators (KPIs). QA measures, benchmarks, and tracks call center and agent performance for KPIs ...
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