KANSAS CITY, Mo. — The Jackson County Legislature approved more than $400,000 in 911 upgrades Monday that includes automated attendant software. The move didn’t come without plenty of debate among ...
As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...
“Various technologies can form a part of a call center. For example, an “Automated Attendant” system is conventionally a system that connects to a PBX system, a Centrex system, or an Automatic Call ...
The hold times for people calling for help from Kansas City Police at times have topped two minutes. Police hope a proposed auto attendant could help, but the fire department says the change would be ...
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