From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company focuses on outcomes. The system listens to incoming audio messages, ...

European organizations adopt autonomous AI to improve processes, compliance through human-machine collaboration, ISG Provider Lens® report says ...

Users have come to realize that even in-house services have a cost and, in some cases, they have to pay a premium for them. Increasingly, they are outsourcing more and more of these service functions ...

Invoke Public Sector will provide federal agencies with intelligence automation as a service under a five-year Small Business Innovation Research program contract ...

Service robots are reshaping healthcare, retail, and hospitality by improving efficiency, safety, and daily operations ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

Healthcare systems worldwide are under pressure from rising patient volumes, staffing shortages, and increasing expectations for faster, safer service. Against ...

Over the past few years, digital marketing has emerged as one of the most robust forms of getting your business, brand, product or service out to the masses. While it’s an extremely beneficial ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...