Natero, founded in 2012, helps companies place actionable data directly in the hands of customer success teams through simple and intuitive interfaces. Prior to forming Natero, Craig was Principal ...

The insurance industry is increasingly being shaped by data-driven innovation. As digital platforms become central to service ...

Due to e-commerce's rapid pace of change, satisfying customer demands no longer means offering extensive selections at reasonable prices; modern consumers demand tailored experiences tailored to their ...

Our last two installments of the Big Data & Customer Intelligence series focused on predicting and influencing customer behavior. In this article, we’ll take a look at methods for determining customer ...