Today’s businesses are under pressure to deliver personalized, high-quality engagement as customer expectations rise. While some companies may address this issue with hiring, others may not want to, ...

The survey identified the top five retail industry challenges: industry competition, inflation and high costs, rising customer acquisition costs, changing consumer behavior, and cost of returns. Also: ...

Generative AI (gen AI) could boost customer service by improving self service, and it could boost customer service by improving live agent assistance. Chad Hamblin, Director of Business Strategy with ...

In the digital marketplace, attracting and retaining customers can be a challenge in the vast sea of the internet. How can businesses grab the attention of their potential and current customers and ...

Starbucks (NASDAQ:SBUX) is rolling out a major hiring initiative to add at least one full-time assistant store manager at almost every company-operated location across the U.S. and Canada by the end ...