When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...
Starbucks (NASDAQ:SBUX) is rolling out a major hiring initiative to add at least one full-time assistant store manager at almost every company-operated location across the U.S. and Canada by the end ...
FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...
SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...
Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. If you ask many business leaders what kind of outcomes they want for their customers, ...
In today’s competitive retail landscape, brands are continuously exploring new ways to stand out and leave lasting impressions. One of the most impactful strategies is designing an immersive sensory ...
New real-time customer insights platform powered by Qualtrics allowed Lumen to increase NPS scores 17 points year over year Lumen found that when their frontline service technicians feel recognized ...
The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...
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