The move to standardize processes has gone overboard, say M. Eric Johnson and Joseph M. Hall in this month’s Harvard Business Review. Some processes, they argue, are more akin to art than science and ...

Go to any IT conference these days and you’re likely to hear a CIO or two speaking about the need to simplify and standardize business processes as much as possible, particularly as enterprise ...

Today, with the standardization of military pay, the team wrapped up the last of all seven major end-to-end business processes, encompassing 415 sub-processes, which are all housed in an innovative, ...

As the drive for value-based care continues, hospitals and health systems are looking for proven best practices to improve clinical outcomes, enhance safety and control costs. Whatever the goal, the ...