Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. In a world obsessed with business transformation, here's the ...

The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...

CloudOffix and Enterprise Process Modelling Join Forces to Bridge Strategy, Execution, and Experience in Digital ...

Is the smart use of process intelligence the best route to digital transformation? BMW Group thinks so. Over the last eight years, the €155-billion ($US167-billion ...

Zapier reports that digital transformation reimagines business operations using technology, focusing on customer needs and cross-team collaboration.

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...

Recognition highlights company’s advanced CX technology platforms, analytics-driven insights, and outcome-based delivery ResultsCX, a provider of Customer Experience Management (CXM) services to ...

Hackett Group and Celonis announce a strategic partnership combining process intelligence, enterprise benchmarking data from 97% of Dow Jones companies, and AI development platforms to help ...

For some reason people assume that implementation methodologies are different according to the type of software and newer technologies such as enterprise social software are somehow unusual. From an ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...

NORRISTOWN, Pa.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies has been recognized as ...