Efficient customer billing isn’t just about keeping the books in order—it plays an essential role in customer satisfaction, retention, and overall business intelligence. When billing systems work ...

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Workbooks CRM is an impressive all-in-one solution that combines robust functionality with ease of use and affordability. Its ...

This comprehensive guide will explain how to choose a CRM system, including key factors to consider, features to look for, and what costs to expect from CRM software. With so many CRM solutions ...

I have spent over 13 years working in the Customer Support and Customer Experience industry. I was a support consultant, a manager of a support department and, ultimately, the CEO and Managing Partner ...