An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push -- including a ...
Traditional call centers rely solely on human agents, which means long wait times during high call traffic periods, high costs, staffing challenges and service ramp-up delays. On the other end of the ...
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AI voice fraud is exploiting contact centers
AI-generated voice cloning has moved from proof-of-concept to production. In the last quarter of 2024, roughly one in three US consumers reported encountering some form of synthetic-voice fraud, and a ...
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