No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Whether you’re operating in a service-driven industry like matchmaking or selling physical products, customer experience defines the success of your brand. As co-founder and president of a premium ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships. Opinions expressed by Entrepreneur ...

Opinions expressed by Entrepreneur contributors are their own. If you’re in the professional services industry, take a step back and watch what’s happening in the banking industry right now. As of ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

NEW YORK, Feb. 24, 2021 /PRNewswire/ -- Namely, the leading HR platform for mid-sized companies, today shared details of its new approach to customer service and reported a significant increase in ...