If you work in a service industry, sooner or later you will have to deal with an angry, disgruntled client who will resist your best efforts to solve his problem. Although service providers may set ...
With the U.S. unemployment rate approaching levels not seen in the past 80 years, it’s more likely than ever that a sizable portion of your clients will be turning to you with the news that they’ve ...
Client satisfaction is critical to the success of any law firm. It is vital that the vast majority of your clients walk away feeling as if they have received competent, communicative and diligent ...
To get the answers for my new book, Creative Endurance, I spoke with one of the best in branding: Sagi Haviv. A partner at Chermayeff & Geismar & Haviv, he’s rebranded a variety of companies, ...
The Accountants Risk Control team at CNA, the underwriter of the AICPA Professional Liability Insurance Program, speaks with thousands of CPAs every year and provides advice and guidance to help CPAs ...
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