The MarketWatch News Department was not involved in the creation of this content. Contact center software user feedback on G2 garners Calabrio five #1 rankings across 83 awarded reports MINNEAPOLIS, ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th ...

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Contact center workforce management (WFM) solutions are among the most important productivity tools in contact centers. These applications allow managers to forecast the volume of transactions that a ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Irene Mungiu, president, ISC: Workforce management software is a tool ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...