Software that keeps track of people and related activities. It is similar to a personal information manager (PIM), but is specialized for sales and service reps who make repetitive contact with ...

Most people who work in a field that depends on relationships — salespeople, recruiters, and consultants, for example — do. People in those professions are starting to use social network software, but ...

I believe the next generation address book - or contact management play - will have more in common with oAuth data providers than with the traditional rolodex. Yet it will need to be as easy to use as ...

I’ve said it before, and I’ll say it again: your smartphone’s contacts app isn’t the best contact manager around. A wide variety of third-party apps is available, making it easier than ever to keep ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

The budget cuts and spending freezes resulting from the current economic downturn have reduced the number of legitimate opportunities for sales representatives; therefore, organizations are placing a ...

Microsoft's Business Contact Manager is used by many companies to track and organize their business contact information. The program is an add-on to the Microsoft Exchange email server. You manage ...

Opinions expressed by Entrepreneur contributors are their own. There’s no greater panic-inducer for an entrepreneur than the loss of computer data. At the end of 2001, in my infinite cleverness, I ...

Editor’s Note: PCWorld’s Tony Bradley is spending 30 days with the iPad, using Apple’s tablet as his sole computing device. In this installment from the Net Work blog, he looks at contact management ...