Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

PALO ALTO, Calif. and DENVER, Dec. 13, 2021 /PRNewswire/ -- Zenarate (https://www.zenarate.com/), the world's leading conversation simulation solution, and Genpact ...

If you’re running a contact center in the 100-seat-and-up range and you’re looking for a fast and effective way to screen and train new hires, you might want to consider using simulation-based ...

When you hear the term ‘research and development,’ it most likely invokes images of test labs, research papers and patents as well as feelings of innovation and analysis. R&D does play a critical part ...

Brian Tuite is Co-founder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. For decades, customer contact leaders have looked for ways ...