We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The MB-230T01: Microsoft Dynamics 365 Customer Service course is an in-depth training course designed to provide learners with the knowledge and skills necessary to effectively use and customize the ...

WHITE BEAR LAKE, Minn. — Contractors 2000 recently held a new workshop for Customer Service Representatives (CSRs) of electrical, HVAC, and plumbing contractors. The workshop, called CSR Live!, ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

University of Hawaii Maui College’s Office of Continuing Education and Training is accepting applications for the Certificate for Customer Service in Hawaii, which was developed by Kapiolani Community ...