The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

A customer service interaction can often be a make-or-break opportunity for a company. Initiated usually because of a failure to meet expectations elsewhere in the customer journey, customer service ...

With many department stores struggling, companies are trying new tactics. Macy’s is the latest to test self-checkouts for shoppers. A national customer service expert who is in Sioux Falls this ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...