Almost everyone has to deal with customer service at some point. In fact, 88 percent of the people surveyed recently by the Consumer Reports National Research Center had done so in the past year—to ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Customer service excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small business, there is, arguably, even more ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...

This guide will help you create a social media customer service strategy from scratch and answer frequently asked questions about social customer support. Social media was created with the idea of ...

When was the last time you sat on the phone with a customer service rep or stood in the middle of a store, hoping someone would help you out, knowing full well if no one responded gracefully, you’d be ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Customer experience can make or break a business. Learn why CX matters, how to measure it and seven ways to improve it. Businesses thrive when their customers are happy. Why? Because those people ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with ...