Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...