Delivery firm DPD has been using Salesforce since 2010, back when the cloud and SaaS were seen as mainly suitable for SMBs, on-premises was the primary way of delivering enterprise apps, and there was ...

The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets have reported. A ...

A UK parcel delivery company's use of AI backfired when their chatbot swore at a customer. The AI-powered customer support chatbot's erratic behavior prompted swift system updates by the firm. A DPD ...

A disgruntled client recently forced a major parcel delivery company in Britain to disable the AI function in its online chat systems after manipulating it into writing a critical poem about the ...