The average person spends approximately 90,000 hours, equivalent to one-third of a lifetime, at work. The workplace can be a second home to adults, and spending multiple hours has fueled a ...

Design thinking is an experience-based and user-centric method for solving problems. This human-centered approach engages end-users and employees in a multi-step, ongoing process of co-creation, to ...

It’s no secret that customer experience (CX) and employee experience (EX) are inextricably connected. According to a Harvard Business Review article, employee experience is the key driver of customer ...

Elise Carmichael is the CTO of Lakeside Software, where she oversees the design and delivery of its digital employee experience platform. When speaking with colleagues recently about the rise of ...

Design thinking is, at its core, a process of empathizing with the user. The methodology has been successfully used in many industries to drive human-centred innovation, resulting in the creation of ...

This clear, organized process can help teams break free of a variety of human tendencies that get in the way of innovation. For business leaders, the struggle between efficiency and innovation is ...

Forget New Year’s resolutions. It’s time for a revolution in how we think about employee experience (EX) – one that is designed and delivered by the new ‘EX Super Team’.imageEvery January, every ...

A good experience of onboarding may influence the attitude of a new employee to the working environment at least several times before the new employee finally takes the job. Engagement and ...

As employees seek more — flexibility, recognition and growth opportunities — companies must adapt to stay competitive. However, corporate giants risk falling behind with rigid new mandates, such as ...