“A bad system will beat a good person every time.” Does that quote ring a bell? How about: “It is not enough to do your best; you must know what to do, and then do your best” or “Without data, you're ...
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. — Dr. W. Edwards Deming’s third point for ...
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