BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

SAN FRANCISCO (KGO) -- The state of California may be reopening today, but the troubled Employment Development Department isn't exactly flinging open its doors. Problems with fraud and delayed ...

SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

The embattled unemployment agency call center, finding people usually have trouble getting through only on weekday mornings, is cutting back its hours. Instead of the current service, which operates ...

SAN FRANCISCO (KGO) -- 7 On Your Side revealed for the first time last night the Employment Development Department closed all of its unemployment offices - not just for the pandemic - but for good, 25 ...

Trying to get through to the state’s unemployment agency call center remains a grueling, frustrating chore for many people — yet the Employment Development Department has been warned time and again ...

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

20 YEAR OLD "COREY SHEAREAR" DIED. NO WORD ON A SUSPECT. >> CRITICIZED FOR DELAYS, IMPROPER DENIALS AND A LACK OF EMPHASIS ON MAKING SURE ELIGIBLE WORKERS CAN EASILY GET THEIR BENEFITS. >> ...

SACRAMENTO, Calif. — Just a few weeks after the Employment Development Department shut down to try to upgrade its systems and decrease the backlog, the EDD is announcing new updates, the biggest one ...