In the neverending quest for B2B organizations to become more efficient, to do more with less, and to realize the absolute most ROI, agentic AI is the next frontier. Published in Harvard Business ...

Bottom Line: Ivanti acquiring Cherwell to expand the reach of its Neurons platform, providing end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT ...

Enterprise Service Management (ESM) at the University of Texas at San Antonio is a comprehensive approach to managing and delivering IT services across the university. WHAT IS ENTERPRISE SERVICE ...

ISG Provider Lens™ report finds companies in Germany using ESM providers to help them automate non-IT functions and cut costs The 2021 ISG Provider Lens™ Enterprise Service Management – Tools and ...

SANTA BARBARA, Calif.--(BUSINESS WIRE)--In an era where digital transformation is more than just a buzzword, the SITS24 conference stands as a beacon for IT Service Management and Support ...

The Navy wants to transition its IT to an enterprise services operational model, which the service says will help avoid the duplication of systems. Enterprise service management is the discipline of ...

Enterprise Service and Workflow Management Platforms, evaluating software providers of end-to-end enterprise workflow automation, integrating IT and the business with customer-facing services. These ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, has been named a leader in The Forrester Wave™: Enterprise ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and ...

SAN MATEO, Calif., Nov. 05, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (FRSH), today announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an ...

Enterprise Service Management (ESM) at the University of Texas at San Antonio is a comprehensive approach to managing and delivering IT services across the university. WHAT IS A SERVICE? A frequently ...