Against the backdrop of rising prices and staffing challenges, guest satisfaction has become a rocky line for restaurants to track. Merchant Centric, an online reputation management and data analytics ...

In this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage. Feedback reigns supreme in the modern business ...

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation. But what if you could not only stop the bleeding, but turn ...

Chelle Neff is the founder of Urban Betty and has been a leader in creating innovative practices in the salon industry since 2005. In highly competitive industries such as salons, delivering ...

As a business, feedback from customers and clients is incredibly valuable. There’s no better way to find out what works and what doesn’t than to go directly to the source. However, there are right and ...

Hotel guests are increasingly feeling like they're getting more bang for their buck, according to the 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study from J.D. Power. Redesigned for ...

As the cruise industry restart continues, among the most positive data emerging from these sailing are record high guest satisfaction scores. Executives at cruise lines large and small have said that ...

Customers participating in focus group studies last year for Tropical Smoothie Café gave executives of the 280-unit smoothie and sandwich chain plenty to chew on. “They told us what they loved about ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

TROY, Mich.--(BUSINESS WIRE)--Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced by ...