This story was originally published by Chalkbeat. Sign up for their newsletters at ckbe.at/newsletters. Roughly 3,000 Hoosier students are repeating third grade this school year, due to the state’s ...
Typing is the hidden bottleneck in your contact center. You don’t see “keystrokes per minute” on a single dashboard, but you feel it in every extra minute of handle time, every block of after‑call ...
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