9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

BASKING RIDGE, N.J., Oct. 1, 2012 /PRNewswire/ -- For the sixth consecutive year, Verizon Enterprise Solutions has earned Frost & Sullivan's North American Market Leadership Award for hosted ...

This payment processor, one of the largest in the U.S., turned to an IVR system hosted by Corvisa when traditional offerings didn't pass muster. If you ever pay your bills via phone, then perhaps ...

It shouldn't surprise anyone that purveyors of hosted speech recognition systems see a trend toward hosting, but they may actually be right. Hosted (as opposed to premise-based) speech services can be ...

SpeechStorm has made available the Eastwood release of its self-service software, delivering improved SpeechStorm Control Centre performance, new telecoms applications, and new mobile self-service ...

Tom Milligan: Quite literally, any/all call center systems can be run as a hosted application. CRM, sales force automation, help desk/tech support, and the traditional contact center features: IVR, ...

The global market for interactive voice response (IVR) systems is projected to reach $2.78 billion by 2017, according to new research from Global Industry Analysts (GIA). The growth, which is expected ...

Contact Solutions, a provider of on-demand contact automation solutions including IVR, e-mail, text messaging and Web transactions for business and government, reportedly announced its commitment to ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...