In today’s fast-moving business landscape, leaders often emphasize data-driven decision making—dashboards, key performance indicators and real-time analytics dominate boardroom discussions. While hard ...

Knowledge graphs have existed for a long time and have proven valuable across social media sites, cultural heritage institutions, and other enterprises. A knowledge graph is a collection of ...

Forbes contributors publish independent expert analyses and insights. I provide career insights for you to be seen and promote. The ability to quickly adapt and confidently lead are skills that can ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

For the last three years, Google has been focusing on person entities. That just changed. Corporate entity knowledge panels recently received an upgrade with knowledge panel cards. These dominate the ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...