I received so many thoughtful reflections and messages after my last Forbes article on humanoids and Communication Intelligence (CQ) that I felt compelled to explore the topic more deeply. What stood ...

Human communication is an art and a science. Communication is a means to connect deeply yet it can also be a path fraught with miscommunication and adverse and unpredictable behavioural effects. In ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Artificial Intelligence is augmenting the workforce and providing ...

Today, when you answer your phone, it may be difficult to tell whether you are talking to a person or a chatbot. As technology improves, organizations are reducing or eliminating access to human ...