LANDSTUHL, Germany – Maya Angelou once said, “You may not control all the events that happen to you, but you can decide not to be reduced by them.” This sentiment was put to the test on approximately ...

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

“Congratulations, you are the new training officer!” These words can strike excitement and anxiousness at the same time. This usually is followed by, “What’s your idea for the training program for ...