Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

Have you ever found yourself needing to send a fax, but couldn’t do so because you don’t own a fax machine, don’t have a phone/modem line, or don’t want to pay the high fees associated with sending ...

When you set up a distinctive ring on a business line that you use for both voice and fax calls, you have the ability to know if the ring you hear is a phone call or an incoming fax. Distinctive ...