Contact center agents have to handle a lot of data—and have to funnel it fast to handle customer requests. A knowledge base (KB) can act as a crystal ball to solve issues, but one industry analyst ...

• Intelligent Delivery: Knowledge assets decay rapidly without active curation. Enterprise intelligence includes self-healing ...

Research has always been an integral part of education, especially higher education. Research generates new knowledge and offers training in creative and independent thinking. The role of research in ...

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. If you are looking for a way to ...

Agriculture is one of the main principles for national development and steps should be taken to develop knowledge-based systems for it, Ali Akbar Moayyedi explained. Instead of resource-based ...

BETH HALEVY, Israel -- Yoggie Security Systems™ today announced that it has launched an online Knowledge Base system to provide additional technical support and product information for users, ...

BRECKSVILLE, Ohio--(BUSINESS WIRE)--MediQuant, LLC, a leading provider of enterprise data archive technology for the healthcare industry and creator of DataArk®, is pleased to announce the acquisition ...

I think your best bet would be a go with a wiki. Since documentation of process and solutions to random and un-related problems would make most structured systems be unable to handle the information ...