Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

REDMOND, Wash. — Sept. 24, 2014 — Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and ...

IT Max Global highlights how generative AI, specifically Microsoft’s Copilot, is transforming the customer service landscape while delivering AI-enhanced, cohesive experiences that are responsive, ...

Monday at the Sibos global banking event in Boston, Microsoft Corp. (Nasdaq “MSFT”) highlighted leading banking institutions that are modernizing their business operations and choosing Microsoft ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--A new integration between the American Customer Satisfaction Index (ACSI ®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and ...

FieldOne’s apps and services are built on Microsoft technologies, but work across platforms. Microsoft has reached a deal to buy FieldOne Systems LLC, a company that makes customer service technology ...

MINNEAPOLIS, Aug. 9, 2018 /PRNewswire/ -- PowerObjects, an HCL Technologies Company, announced it has won the 2018 Microsoft US Partner Award for Business Applications – Dynamics Customer Service.