Microsoft has rolled out the first phase of integrating Lync and Skype. Merging the two together makes both services better, but an even better solution would be to eliminate one of them altogether.

The long collision course between Microsoft Lync and Skype will end next year in a fiery crash, with Lync perishing in the flames. Like a phoenix, however, Lync will emerge—reborn as Skype for ...

Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

New Zealand-based Zeacom today becomes one of only six select Microsoft Managed ISV Partners to tightly integrate a contact center application with Lync. New Zealand-based Zeacom today becomes one of ...

Microsoft today announced it has completed the integration of its enterprise-focused Lync tool into the consumer-based Skype service. As a result, Lync and Skype users around the world can now connect ...

Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...

Cloud-based Lync won’t be immediately available, but could eventually be a viable alternative to in-house software. Microsoft’s overhauled unified communications platform — Lync — will soon hit the ...