Optus SMB has launched its new Smart Shop marketplace with access to cloud apps and technology, as well as a 24-hour technical support line. The Optus Smart Shop includes access to Microsoft Office ...

Telecommunications company Optus announced its policy for customers experiencing vulnerability, which introduces a support team and specialist care who can help if a customer is impacted by domestic ...

Optus is set to assign every customer it has to a “dedicated” support team over the next six months, its latest attempt to stop calls being bumped from agent to agent for resolution. The telco said it ...

Optus has divided its Australian customer base among 100 dedicated “communities” that now handle all customer support requests, each trained in the local lexicon of the areas they are assigned. Vice ...

Optus has announced it will offer a range of support measures for customers impacted by severe weather events across NSW. Optus MD of Marketing & Revenue, Matt Williams said: “We have all seen the ...

Optus customers have been shocked after having other people’s personal details sent to them by telco workers after they reached out for help. The telco’s online chat feature has been overloaded with ...