Optus SMB has launched its new Smart Shop marketplace with access to cloud apps and technology, as well as a 24-hour technical support line. The Optus Smart Shop includes access to Microsoft Office ...

Optus has divided its Australian customer base among 100 dedicated “communities” that now handle all customer support requests, each trained in the local lexicon of the areas they are assigned. Vice ...

Optus is set to assign every customer it has to a “dedicated” support team over the next six months, its latest attempt to stop calls being bumped from agent to agent for resolution. The telco said it ...

The entire Optus team is dedicated to ensuring we are here for all our customers – to keep us connected and to offer our support.” “We understand how much everyone is relying on our critical ...

Optus is continuing its relationship with text-based counselling service Virtualpsychologist, first introduced to provide wellbeing and mental health support services during bushfires in rural and ...

Optus has switched on Voice of WiFi (VoWiFi) support on its network, allowing customers with compatible handsets to make and receive calls using a local Wi-Fi network instead of the telco’s mobile ...

In an Australian first, Optus is the first mobile network provider in Australia to allow customers to connect to a mobile network using an eSIM via an app on their phone. Optus was first to launch ...