Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...

Introduction: Standing Out in a Crowded Market In the current competitive business environment, there is a constant stru ...

Retailers have invested heavily in personalization, but many shoppers still encounter generic and poorly timed experiences, leaving revenue and lasting loyalty hanging in the balance. New research ...

All-in-one ecommerce personalization platform grows its US customer base 144% YoY, winning brands through stack consolidation, site & product personalization, and white‑glove service led by dedicated ...

Remember the last time you got an email that started with ‘Hey {First_Name}’ and immediately felt like deleting it? That visceral reaction isn’t just about poor execution — it signals a fundamental ...

As Infobip celebrates 20 years of customer communication innovation, the AI-first company envisions the future of agentic AI Global AI-first cloud communications platform Infobip, celebrating two ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More This article was contributed by Diane Keng, CEO of Breinify As we enter ...

A personalized experience and being understood by a brand still drives sales more than cost savings. Consumers are very much aware of the looming recession, as well as increased prices caused by ...

Marketers are far from confident in their ability to deliver personalized experiences, judging by Trends In Marketing Personalization, a new study by Ascend2. Of the companies polled, only 22% rate ...

Slow approvals, disconnected systems, and growing team burnout are limiting how quickly large enterprises can act in real ...

AI has changed marketing in a real way by helping teams to create content faster, but speed alone doesn’t equal readiness.