"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

Creating a personalized customer experience is the key to forging lasting relationships with clients and driving success. As markets and customer expectations continue to evolve, business developers ...

Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

There are cars that convince you logically, and others that connect with you emotionally. The Lexus LC 500 Titanium clearly belongs to the second category—yet it also satisfies the rational side with ...

A visitor at the Frye Museum in Seattle (photo by Joe Wolf/Flickr) What you experience when you visit an art museum these days is likely very different from what your parents did when they were your ...

TROY, Mich.--(BUSINESS WIRE)--As expectations for the wealth management client experience continue to evolve from being more transaction- and product-driven to a more bespoke engagement, digital apps ...

Personalization is a non-negotiable for success in modern business. It’s expected by consumers globally. And think about it: What would the most profitable companies be without personalization? Almost ...

What Goes Into Meaningful Client Conversations Take Client Engagement From Static to Stunning With Direct Advisory Suite How This Tool Will Strengthen Advisor-Client Relationships What Goes Into ...

Welcome to Number of the Month, where we dig deeper into the research and data that's shaping the communications technology industry. This month, we look at a report from customer engagement and data ...

Walmart Inc. WMT is taking retail to a new level where shopping becomes more personal and convenient than ever. The retail giant has laid out an ambitious plan to integrate artificial intelligence (AI ...