2002-11-08 04:00:00 PDT Sacramento-- California's last big case from the fractious days of radical rage nearly 30 years ago ended Thursday when four members of the Symbionese Liberation Army, now ...

Correspondent Jerry Bowen reports for CBS News Sunday Morning. It was absolutely stunning news back in 1974: The kidnapping of 19-year-old Patty Hearst by a mysterious gang of radicals who called ...

As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...