KPI Metrics for the Internet, Information Technology, and Service Management (PDF) IT Service Management Policy Template (Word) Service Level Agreement Policy Template (Word/PDF) KPI, Metrics, Service ...
Processes such as KPI or SLA are enhancers but do not define leadership Add as a preferred source on Google “I hate KPIs!” chimed a leading strategy execution consultant. For a moment, I thought he ...
CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...
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