An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Salesforce is consolidating its small business efforts such as Salesforce IQ CRM and Desk.com into ...

Salesforce.com on July 11 introduced Einstein Next Best Action, the latest addition to its array of cloud services that use artificial intelligence to help salespeople sell more by identifying ...

The CRM giant has announced the coming availability of Service Cloud Lightning Snap-ins. San Francisco-based Salesforce announced improvements to the building-block functionality of its Service Cloud ...

Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster ...