You were quite critical of Service Level Agreements in your recent column, “ Run, IT run … but not as a business,” (Keep the Joint Running, 1/28/2008), describing them as formal contracts between IT ...

According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between a service provider and a customer. Particular aspects of the service — quality, availability, certifications, ...

Outsourcing can be critical to running an effective IT department, particularly in a tight tech economy. But both the proliferation of outsourcing services and the shakeout of service providers in ...

I have been reviewing some of our technical contracts (particularly the ones where the vendors are giving us trouble), and am amazed at the SLAs in the contracts. Sometimes they aren't specified in at ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

CMDI Learning Space and Event Support Service Level Agreement (SLA) CMDI Software Procurement Service Level Agreement (SLA) CMDI Staff Technology Purchasing Service Level Agreement (SLA) ...

CMDI provides and maintains computer labs equipped with advanced hardware and software for teaching and creative work. The CMDI Tech Experience Team oversees the planning, installation, updates, and ...