The Social Security Administration is making major strides towards improving its customer service, especially with its ...

The Social Security Administration recently made improvements to its customer service, but what are they, and will they ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

New Social Security Commissioner Frank Bisignano has fired back at Democratic Senator Elizabeth Warren over her criticism of the agency's changes and customer service in recent months. He defended the ...

A total overhaul of the Social Security Administration’s workflow could lead to major service disruptions for beneficiaries ...