Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...

Eurail is seeking an experienced IT support professional to join their team as a technical agent. This role focuses on providing first-line support for escalated technical issues. The position offers ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

In the age of digital connectedness, consumers have come to expect efficient and personalized interactions with brands. Most customers are more than happy to take their business to brands that deliver ...