Key Takeaways Verizon is offering a credit to customers who were affected by its widespread outage earlier this week.Customers can claim a $20 account credit, though the company didn't say whether there is a deadline for claiming it.

Verizon’s outage was extensive, but now the company has offered a $20 credit to affected users. Here are the full details of what happened, and what you should do now.

Some Verizon customers went without cell service for over seven hours on Jan. 14. Here's what we know about the cause of the outage.

Verizon says a software problem caused the glitch and it is conducting a postmortem, but experts say outages are "a fact of life" these days.

Verizon Wireless said it will provide credits to customers after a widespread outage disrupted mobile communications.

Nearly 200,000 users reported their service being disrupted on Wednesday, according to Downdetector, with reports flooding in around noon. A majority of the issues were reported to be related to mobile phone connectivity, at 61%, followed by users having no signal, at 35%, and mobile internet disruptions, at 4%.