Before I hopped on a plane for SAP Sapphire Orlando 2022, I set the stage on the SAP CX side with this preview. So what happened? Did SAP's burning CX questions get answered? I heard some grumbling ...

Recently, I caused a bit of a social media ruckus about SAP's employee experience plans. It started with my piece It's time for CX to change - can SAP deliver on that? My view? SAP SuccessFactors' ...

MONTRÉAL, Oct. 6, 2025 /CNW/ - Coveo (TSX: CVO), the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, ...

SAP is introducing an experience-driven journey to process analytics, correlating experience data from user surveys (whether customer, supplier, or employee) with underlying IT systems to give ...