Focus groups consist of around six to 12 people from your company's target customer market. The purpose in holding a focus group meeting is to gather direct, personal insights from customers with ...

Moderators can be an afterthought in the planning of an event. But even an hour or two to go through your expectations, talk over the ground rules, and do some roleplaying for likely scenarios can pay ...

Facebook has long faced criticism over its treatment of thousands of contracted content moderators. A moderator who recently quit reportedly shared a note internally condemning Facebook over these ...