Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.

Humana member advocates began using Agent Assist in October 2025, with full rollout planned for Humana member service centers in 2026. The expanded collaboration between Humana and Google Cloud has a ...

Humana deepens Google Cloud AI ties by launching Agent Assist to enhance member support with real-time summaries and compliance guidance.

Humana has tapped Google Cloud for the launch of Agent Assist, a new AI-powered tool that aims to support its teams in addressing member questions. | Humana has tapped Google Cloud for the launch of ...

The buzz around AI agents is undeniable. Everywhere you look, there's a new headline, a new product announcement or another breathless prediction about the future of artificial intelligence. Google, ...