Rob Kennedy replied: "Earthlink's claim is simply not true. Step one in requesting online help from Earthlink is entering user account information, in several specific fields, on a secure web page.

Q: My personal email account is through Earthlink and I use Mozilla Thunderbird to access it on my home computer. Recently Thunderbird made me reconfigure my Earthlink email account and I'm not sure ...

Regarding yesterday's item on Earthlink preventing sending of email via their SMTP server, unless you are connected to Earthlink via their DSL or dialup service: the main suggested work-around for ...

Earthlink has been doing this for a loooong time. The reason being is that they dont want people using thier SMTP server for spamming. They prolly have it setup with mail relaying turned off, so your ...

Hundreds of thousands of e-mails sent by EarthLink customers to America Online accounts were rejected and lost over a 10-day period, EarthLink said Monday. AOL said software designed to restrict junk ...